One moment, you’re joking with a friend and you make a casual comment. The next moment, she’s upset with you. Perhaps you didn’t realize she took the topic so seriously, or maybe you didn’t even realize there was a line to cross. Either way, now one of your friends is angry and hurt, and you’re left with a bad feeling in your gut. If you cross the line, here are some steps to repair the damage.

1. Let her know you’re sorry

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The first thing you need to do is let your friend know that you’re sorry. She may be too upset to listen, but try to emphasize that you in no way intended to hurt her. Acknowledge the fact that it was insensitive of you. Make a mental note of what you said or did and be sure not to do it again.

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